How can we help?
Quick answers for shop owners and their customers. Still stuck? WhatsApp +91 85559 67330 or send us a message.
For customers
How do I add the card to Apple Wallet?+
On iPhone, scan the shop's QR with the Camera app, enter your first name, confirm, and tap Add. If nothing opens, make sure you're using Safari.
How do I add the card to Google Wallet?+
On Android, scan the QR, enter your name and confirm. Google's save screen opens; tap Save. If your phone doesn't have Google Wallet, Google offers a free install first.
I don't want to install anything. Can I still collect stamps?+
Yes. Choose "Keep this page as my card". Bookmark it or add it to your home screen, and show its QR at the counter.
My stamp didn't show up.+
Wallet cards update within a few seconds. Pull down on the card in Google Wallet, or open the card's details in Apple Wallet to refresh. Shops allow one stamp per visit, with a gap between stamps.
How do I claim my reward?+
When the card is full, show it at the counter. Staff scan it and mark the reward as used, and a fresh card starts.
I changed or lost my phone.+
Your stamps are saved with the shop, not the phone. Ask the shop owner to find your card using your mobile number.
How do I stop messages from a shop?+
Turn off notifications for that card in your wallet app, or remove the card. For web cards, block notifications for our site in your browser.
Does the shop know where I am?+
No. The shop's address is inside the card and your own phone decides when to show it. Neither the shop nor LoopinCard sees your location.
How do I delete my data?+
Send us a message through the contact form with the shop's name and the mobile number or name on the card. We act within 30 days.
For shop owners
How long does setup take?+
About five minutes: sign up, design the card, set your reward, then print the QR poster from the dashboard.
What do I need at the counter?+
Any phone, tablet or laptop with a camera. Open the scanner in the browser. Staff use a PIN instead of your password.
A customer says their card won't scan.+
Type the 6-letter code printed under the QR into the scanner instead.
I gave a stamp by mistake.+
Open the customer in your dashboard and remove the stamp. Every change is recorded in their history.
Why can't a customer get a second stamp right away?+
Your stamp rules add a gap between stamps (6 hours by default) and a limit per visit. Change both in Card & settings.
How many messages can I send?+
As many as you like at ₹0 each, but Google shows at most 3 notifying messages per card per day. About one a week works best.
Where do I find my Google review link?+
Search your shop on Google Maps, tap "Ask for reviews" or Share, copy the link, and paste it in Card & settings.
Design it in two minutes. Free for your first 100 regulars.